Privacy Policy

1. Who we are

This website, digigetsolutions.com, is operated by [registered legal entity name], trading as DigiGet Solutions (“we”, “us”), registered at [registered business address] with business registration number [registration number]. We are responsible for the personal information described in this policy.

2. Information we collect

Information you submit

When you send an inquiry through our contact form, we collect:

• your full name and work email address;
• your company name, if you provide it;
• the service you are interested in and, optionally, an estimated budget;
• the project details you write in the message.

Please do not include sensitive personal information in your message.

Technical information

When you visit the website, our hosting provider processes technical data such as your IP address, browser type and the pages requested, in order to deliver the website securely. Your IP address is also used briefly in memory to limit repeated form submissions and prevent abuse.

Cookies and analytics

This website does not use advertising or other non-essential cookies. We use Umami, a cookieless analytics tool that we host ourselves, to count visits and see which pages and countries they come from. It sets no cookies, does not track you across websites, does not store your IP address and shares no data with third parties. If that changes, we will update this policy and ask for your consent where the law requires it.

3. Why we use your information

• To read and reply to your inquiry and discuss a possible project with you.
• To keep the website secure and protect the contact form from spam and abuse.
• To meet legal or regulatory obligations where they apply.

We process inquiry data because you asked us to respond to you and, where relevant, to take steps before entering into a contract. We process technical and security data on the basis of our legitimate interest in operating a secure website. [confirm the applicable legal bases with your adviser, including Kosovo Law No. 06/L-082 on Protection of Personal Data and, where relevant, the GDPR]

4. Service providers

We share personal information only with providers that help us run the website and handle inquiries:

• Website hosting: [hosting provider name and location]
• Email delivery for form submissions: [email or form delivery provider name]
• Email inbox provider: [email inbox provider]

Some providers may process data outside Kosovo. Where they do, we rely on appropriate safeguards. [describe international transfers and safeguards]

We do not sell your personal information.

5. How long we keep it

We keep inquiry messages for [retention period, e.g. 24 months] after our last contact with you, unless the inquiry leads to a contract, in which case we keep it as long as needed for that relationship and our legal obligations.

6. Your rights

Depending on the law that applies to you, you may have the right to access, correct or delete your personal information, to object to or restrict its processing, and to receive a copy of it. You may also have the right to complain to a data protection authority, such as [competent supervisory authority, e.g. the Information and Privacy Agency of Kosovo].

To exercise these rights, contact us at [privacy contact email].

7. Security

The website is served over an encrypted (HTTPS) connection, form input is validated on our server, and access to inquiry data is limited to people who need it to respond. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information.

8. Changes to this policy

We may update this policy. The date at the top shows when it last changed.

9. Contact

For privacy questions, contact DigiGet Solutions at [privacy contact email].